GM

Refund Policy

All GM products are digital and delivered by email or WhatsApp, so sales are final. If something is wrong with your file or access, we fix it or replace it.

Last updated 12 November 2026. This policy applies to everything sold on GM AI Tools HUB: Excel templates, CV and interview packs, printable PDFs, bundles, paid GM HCM plans and custom services. Free tools and the demo cost nothing.

No refunds on digital products

Our products are digital files and online access. Once a file has been sent to you, or access has been activated, it cannot be returned, so payments are not refundable. By paying, you agree to this policy.

Check before you buy

Please look at the product description and screenshots on the shop, try the free tools and the GM HCM demo, and ask us any question before you order. We are glad to describe or show a file first.

What we will do if there is a problem

  • File does not open or has an error: tell us and we will fix it or send a corrected file.
  • Not delivered: if your payment is verified and you did not receive your file or access, we will send it again or activate your plan.
  • Wrong file sent: we will send the correct one.
  • Paid twice by mistake: contact us with both payment references and we will credit the extra payment towards another GM product.

Custom services

Custom work such as resumes, dashboards and reports is quoted and agreed in writing before you pay. Revisions included in the agreed quote are provided; completed work is not refundable.

How to contact us

Use the contact page, WhatsApp or email with your name, the product, the payment date and reference, and a short description of the problem. We reply within a few working days.

Payments

Payments are made by bank transfer or JazzCash after we confirm your order. Account details are sent to you privately and are never published on this website. Always keep your proof of payment.

Changes to this policy

We may update this policy. The version in force when you paid applies to your purchase.